Job DescriptionThis walk-in is only for freshers (2025&2026) pass-outs!

NResponsibilities:

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- Answers inquiriesby clarifying desired information;

researching, locating and providing information.

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- Determines requirementsby working with customers
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- Resolves problem by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problem
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- Fulfills request by clarifying desired information, completing transaction, forwarding request
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- Gross Sell / Outcalls to customers
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nCompetencies:

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- Explicit communication (English/Hindi);

vernacular advantage

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- Empathy, patience, problem solving
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- Attention to detail andprocess discipline
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- Basic Telephone Etiquettes and basic computer skills
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- Ability to write, read and speak English to suit business need
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- Agent should be able tocommunicate in English, Hindi
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- Decision Making, numerical ability & logical reasoning
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- Customer Focus and Being Attentive.
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nNOTE: English + Hindi fluency is mandatory

📌 Customer Service Representative (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru