Company Description Scrollwell, founded in 2020, is dedicated to driving educational change by delivering live training that equips educators with essential digital skills. The organization is supported by key initiatives such as Startup India, MSME, Skill India, and Start-up Bihar, and is incubated at CIILE, Chanakya National Law University in Patna.

Scrollwell focuses on helping education professionals adapt to a rapidly evolving learning landscape through practical, technology-focused programs. To date, the organization has empowered over 55,000 educators to strengthen their digital capabilities and improve learning outcomes. Team members join a mission-driven environment that values innovation, impact, and continuous learning.

Role Description This is a full-time hybrid role for a Customer Service Representative based in Patna, with some work-from-home flexibility.

The Customer Service

Representative will respond to inquiries from educators and partners via phone, email, and chat, providing clear and timely information about Scrollwell’s programs, schedules, and platforms.

Responsibilities include resolving issues, tracking and documenting interactions, and ensuring a positive experience throughout the training lifecycle. The role involves guiding users through digital tools, escalating complex concerns when necessary,



and collaborating with internal teams to improve processes and services. The representative will also collect feedback, support enrollment and registration activities, and maintain a qualified and empathetic communication style in all interactions.

Qualifications

- Candidates should possess skills in Customer Service and Customer Support, including handling inquiries and resolving issues efficiently.
- Candidates should possess skills in Customer Experience and Customer Satisfaction, focusing on building trust and maintaining high-quality interactions.
- Candidates should possess experience relevant to the Customer Service Representative role, including working with diverse customer groups.
- Strong verbal and written communication skills in English and local languages, with active listening and clear articulation.
- Ability to work in a hybrid setup in Patna, manage time effectively, and adapt to changing priorities.
- Basic proficiency with digital tools, CRM or ticketing systems, and online communication platforms.
- Problem-solving mindset, patience, and a professional, inclusive approach to working with educators and stakeholders.
- Prior experience in customer service, education, or training environments is an advantage; a relevant diploma or degree is preferred.

📌 Customer Service Representative (Patna)
🏢 Scrollwell
📍 Patna