Key Responsibilities

Visit customers with overdue loan accounts and collect pending EMIs.

Build rapport with customers and encourage timely repayments.

Conduct field visits to customers' residences or workplaces, as per company policy.

Explain repayment options and assist customers in resolving overdue accounts.

Maintain accurate records of collections, customer interactions, and payment commitments.

Follow all RBI guidelines and Company's Code of Conduct while carrying out recovery activities, ensuring respectful and ethical treatment of customers.

Eligibility

Minimum Qualification: 10+2 / Graduate

Experience: 0–2 years in collections, recovery, or field sales

Two-wheeler with a valid driving licence is preferred.

Valuable communication and negotiation skills.

Willingness to travel extensively within the assigned area.

Skills Required

Strong negotiation and persuasion skills

Customer handling ability

Basic smartphone and mobile app usage

Time management and record-keeping

Pay: ₹16,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Service Representative (CSR) FOR FILD EXICUTIVE (Howrah)
🏢 Ascensive Educare
📍 Howrah