- Experience range - 1 year to 3 years

- 15 years of regular education is mandatory

- Willing to work in night shifts

- Provides optimal customer experience, exhibiting Mouser values to each customer.

- Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.

- Determines customer expectations and provides options to meet their needs.

- Generates new and repeat business through customer service initiatives and offering associated products and promotional items.

- Follows up with customers to ensure on going customer satisfaction.

- Promotes and maintains high standards of quality and service excellence.

- Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.

- Researches and expedites customer requests.





- Monitors and ensures delivery date and product quality to meet customer requirements.

- Provides price and delivery quotes to customer within company specified deadlines.

- Understands and can correctly work with multiple currencies and other requirements about processing international orders.

- Effective time management and planning/organizing skills.

- Provides Chat support as required, local language plus other required languages.

- Supports and participates in the company''s total quality and customer service expectations.

- Professional verbal and written communication in local language (minimum), including in a telephone setting.

- Successful completion of Customer Service Representative I Professional Progression Plan.

- Consistently meets or exceeds Customer Service Representative II performance metric requirements.

- Bachelors degree.

📌 Customer Service Professional (Bengaluru)
🏢 Mouser
📍 Bengaluru