Jio is inviting application for the role Customer Service Manager Requirement Experience : 05-12 years Education: Any Graduation (MBA preferred) 1. Manage end-to-end customer relationships, ensuring exceptional service delivery and SLA compliance.

- Act as the primary point of contact for customer queries, escalations, service requests, and issue resolution.
- Coordinate with Key Account Managers (KAMs) and cross-functional teams for service provisioning, activations, account changes, and customer satisfaction.
- Conduct regular customer visits, service reviews, and provide MIS/service reports while driving customer engagement initiatives.
- Resolve billing, network, and service-related issues, including reconciliation and complaint management.
- Drive invoice submission, payment collections, dispute resolution,



and ensure timely follow-up on outstanding receivables.
- Monitor collection performance, track payment commitments (PTPs), waivers, TDS postings, and raise timely alerts on risks or delays.
- Ensure compliance with organizational policies, legal regulations, and maintain high standards of customer experience and operational excellence.

Key Skill Sets: 1.

Customer Service

Management

2.

Customer

Experience

3.

Customer Relationship

Management (CRM)

- Complaint & Escalation Management

5.

Stakeholder

Management

6.

Service Delivery

Management

7.

Customer

Retention & Loyalty

- Debt Collection

9.

Complaint

Management

10.

Resolution

Management

- MIS

📌 Customer Service Manager (India)
🏢 JIO
📍 India