EUROP ASSISTANCE INDIA PVT LTD

Position: - Assistance Coordinator (Auto/Automotive)

Location: Andheri East, Mumbai

Note: Open to work in rotating shifts and rotating with week off which includes night shifts in a 24x7 work workplace with 6 days working

Roles & Responsibilities:

- Resolve customer complaints via calls.
- Handle complaints (Case) and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Coordinate with customers, clients & internal operations team regarding case
- Keeping records of customer interactions, transactions, comments and case closure.
- Ensure customer satisfaction and provide professional customer support
- Handle case related 2wheelers & 4wheelers services.

Knowledge, skills, and abilities:
- Excellent communication
- Proven customer support experience
- Experience working with customer support.
- Proficient in basic Microsoft applications

Language Know: English & Hindi

Job Type: Full Time

Experience: freshers can also apply - 2 + years customer service/referral specialist and/or call center experience Assistance Agency exposure preferred.

Regards

Anjali Maurya

(phone hidden)

📌 Customer service - immediate joiners (work from office) (Mumbai)
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