Customer Support Executive – Voice Process

Shastra IT Services is hiring Customer Support Executives for its Delivery Partner Onboarding Voice Process in Visakhapatnam.

Freshers and candidates with previous experience in telecalling, customer support, recruitment, BPO or onboarding processes are welcome to apply.

Job Details

- Position: Customer Support Executive
- Department: Delivery Partner Onboarding – Voice Process
- Employment: Full-time
- Workplace: Work from office
- Location: Simhadri Nagar, Gopalapatnam, Visakhapatnam
- Working days: Monday to Saturday
- Office timings: 9:30AM to 6:30PM
- Weekly off: Sunday
- Joining: Immediate or within 7 days

Key Responsibilities
- Contact prospective delivery partners through outbound calls
- Explain the registration, documentation and onboarding process clearly
- Assist candidates in completing applications and submitting documents
- Follow up with candidates until registration and activation are completed
- Maintain accurate daily calling and follow-up records
- Update candidate status using WhatsApp, spreadsheets or company systems
- Achieve reasonable daily and monthly onboarding targets
- Escalate application or documentation issues to the team leader
- Maintain professional communication and protect candidate information

Candidate Requirements
- Any Graduate
- Freshers and candidates with 0–2 years of experience can apply
- Telugu and Hindi communication skills are required
- Basic English communication is sufficient
- Clear speaking voice and qualified telephone etiquette
- Basic knowledge of WhatsApp and Android mobile applications
- Ability to explain instructions patiently and handle follow-up calls




- Comfortable working in a performance-oriented voice process
- Must be able to attend the Gopalapatnam office regularly
- Immediate joiners are preferred

Candidates with experience in customer support, BPO voice processes, telecalling, recruitment, delivery-partner onboarding or customer relationship management will be preferred. Relevant experience is not mandatory for suitable freshers.

Salary and Benefits

- Guaranteed fixed salary: 10,000 to 13,000 per month
- Performance incentives
- Process training and operational support provided
- Day-shift office work
- Performance recognition
- Growth opportunities to Senior Executive or Team Leader
- Experience certificate subject to company policy
- Salary payment date: [Insert actual date]

Important Information
- This is a work-from-office position
- This role involves outbound calling and regular follow-ups
- It is a performance-oriented job with daily and monthly onboarding targets
- Candidates must have an Android smartphone
- No registration fee, security deposit or placement fee is charged
- Selection is based on communication ability, process understanding and interview performance

Interview Process
- Initial HR screening
- Telugu/Hindi communication assessment
- Short calling simulation
- Process and target explanation
- Final discussion and document verification

Interested candidates may apply directly through Indeed. Shortlisted applicants will be contacted for an interview.

Company: Shastra IT Services

Interview location: Simhadri Nagar, Gopalapatnam, Visakhapatnam

Contact: (phone hidden)

Email: [email protected]

Pay: ₹10,000.00 - ₹13,000.00 per month

Work Location: In person

📌 Customer Service Executive (Visakhapatnam)
🏢 Shastra It Services
📍 Visakhapatnam