Company Description Sky Ocean Shipping LLC is a reputed shipping and logistics company operating across the UAE, Oman, Qatar, Saudi Arabia, Bahrain, Kuwait, and India, supported by agents worldwide. The company provides FTL/LTL and consolidated cargo transportation to all GCC destinations with a solid focus on customer satisfaction.

Its services include air and sea freight import/export, documentation, cargo insurance, inland transportation, courier shipping and distribution, trucking, and warehouse solutions. Sky Ocean also offers comprehensive logistics services designed to meet diverse business needs and ensure efficient, reliable delivery for clients.

Role Description This is a full-time, on-site Customer Service Executive role based in Malappuram.

The Customer Service

Executive will handle daily customer inquiries, provide shipment updates, and resolve service-related issues across Sky Ocean’s freight, courier, and logistics services.

Responsibilities include coordinating with internal teams and agents, managing customer documentation requests, tracking cargo movements, and ensuring timely communication about delivery schedules and service options. The role also involves maintaining accurate records of customer interactions, following up on open cases,



and supporting continuous improvement in customer satisfaction.

The Customer Service

Executive will be expected to uphold company service standards and contribute to a positive, efficient customer experience.

Qualifications

- Candidates should possess strong Customer Service and Customer Support skills, with the ability to respond promptly and professionally to customer inquiries.
- Candidates should possess solid Customer Service Management and Customer Satisfaction skills, with experience in monitoring service quality and addressing customer concerns.
- Candidates should possess excellent Interpersonal Skills, including clear communication, active listening, and the ability to build and maintain positive client relationships.
- Relevant experience in shipping, logistics, or freight forwarding is beneficial, along with basic knowledge of documentation and cargo tracking processes.
- Strong organizational and problem-solving skills, attention to detail, and proficiency with common office and communication software are preferred.
- A diploma or degree in business, logistics, or a related field is advantageous; prior experience in a customer-facing role is highly valued.

📌 Customer Service Executive (Malappuram)
🏢 Sky Ocean Shipping
📍 Malappuram