Job DescriptionHiring: Customer Service Executive | Nuvo Aeon Diamond & Jewellery Pvt. Ltd. | Remote

NNuvo Aeon Diamond & Jewellery Pvt. Ltd. is seeking a Customer Service Executive to serve as the first point of contact for our customers across chat and email. This is a fully remote, night-shift position.

NRole Overview

nTheCustomer Service Executive will handle customer queries, guide customers through their purchase journey, and support conversions through consultative, pressure-free assistance — there are no hardcore sales targets in this role.

NKey Responsibilities

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- Handle customer queriesvia chat and email promptly, accurately, and professionally
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- Resolve customer doubtsrelated to products, orders, shipping, returns, and policies
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- Guide purchase decisions through soft, consultative selling when customers reach out with queries
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- Coordinate with internal teams to resolve order-related issues and ensure a seamless customer experience
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- Maintain accurate records of customer interactions and escalate issues where required
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nCandidate Profile

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- Prior experience in e-commerce customer support (mandatory)
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- Excellent written and verbal communication skills
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- Willingness to work night shifts on a regular basis, including weekends
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- Customer-first attitudewith the ability to handle queries patiently and empathetically
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- Experience in the jewellery or diamond industry will be an added advantage
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nPosition Details

NLocation: Remote (Work from Home)

NShift: Night shift

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- Employment Type: Full time
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📌 Customer Service Executive (Alibag)
🏢 Nuvo Aeon Diamond u0026 Jewellery
📍 Alibag