We are looking for motivated individuals to join our growing team as Customer Support Associates for a leading domestic banking process. This is an excellent opportunity for graduates who are fluent in Hindi and possess conversational English skills to start a career in the banking sector.

Position Overview

- Role: Customer Support Associate (Voice Process)

- Sector: Banking / BFSI

- Shift: Day Shift / Rotational Day Shifts

Key Responsibilities

- Assist customers over the phone with banking-related queries (account balance, fund transfers, card services, etc.).

- Provide clear and accurate information regarding bank products and services.

- Resolve customer complaints and issues with a polite and professional attitude.

- Update customer records accurately in the internal database.

- Meet daily service quality and productivity targets.

Candidate Requirements

- Education: Any Graduate (Mandatory).

- Language Skills:

- Hindi: Fluent (Ability to explain complex terms clearly).

- English:



Average/Conversational (Ability to understand and speak basic sentences).

- Local Language: Knowledge of the local regional language is a significant advantage.

- Skills: * Good listening and communication skills.

- Basic computer knowledge (Typing and MS Office).

- Patient and customer-centric approach.

Perks & Perks

- Stable Career: Work with one of India’s reputable banking processes.

- Training: Comprehensive product and process training provided.

- Growth: Internal job posting (IJP) opportunities for career advancement.

- Environment: Professional and supportive workplace culture.

Pay: ₹14,000.00 - ₹18,000.00 per month

Advantages

- Provident Fund

Education

- Bachelor's (Preferred)

Language

- English (Preferred)

- Hindi (Preferred)

Work Location: In person

📌 Customer Service Associate (CSA) Banking BPO (Gorwa)
🏢 Neelam Enterprise
📍 Gorwa