Position: Customer Success Associate

Role & responsibilities:

- Handle customer queries through email, calls, and chat with professionalism and accuracy

- Investigate and resolve customer issues by coordinating with internal teams and following SOPs

- Ensure all interactions meet internal quality standards and customer satisfaction targets

- Work on CRM tools and maintain updated records of customer interactions

- Follow up on open cases to ensure timely closure and resolution

- Escalate complex issues appropriately and contribute to case resolution

- Maintain thorough knowledge of product listings, return policies, and warranty terms

- Provide post-sale support, including replacement, refund, and installation coordination

- Track and update customer data and feedback for continuous improvement





- Participate in process improvement initiatives as required

Skills & Qualifications

- Bachelor's degree preferred

- 1-3 years of customer service experience (e-commerce preferred)

- Strong verbal and written communication in English

- Proficient in MS Excel and basic computer applications

- Strong problem-solving skills and an ownership mindset

Why Join Us?

- Hands-on experience in a real e-commerce customer service environment

- Structured learning and exposure to customer experience processes

- Opportunity for full-time conversion based on performance

- Supportive team and rapid-growing work culture

📌 Customer Service Associate (Hyderabad)
🏢 Bedeck Woods
📍 Hyderabad