Customer Relationship Executive (CRE) – Service Centre

Company: Mahavir Skoda

Department: Service

Location: Somajiguda, Hyderabad

Employment Type: Full-Time

Experience: 0–1 Year

CTC: ₹1.8 – 2.4 LPA (Non-Negotiable)

Job Summary

We are looking for a Customer Relationship Executive (CRE) to manage customer interactions and ensure a smooth service experience at our automobile service centre.

Key Responsibilities

- Attend to customers visiting the service centre.
- Understand customer concerns and service requirements.
- Coordinate with Service Advisors and the workshop team.
- Keep customers updated on vehicle service status and delivery.
- Handle customer queries, feedback, and complaints.
- Conduct post-service calls and collect customer feedback.
- Follow up with customers for scheduled and periodic services.
- Maintain customer records and follow-up details.
- Coordinate with the concerned team to resolve customer concerns.




- Support customer satisfaction and retention.
- Maintain professional communication with customers.

Requirements
- Bachelor's degree in any discipline.
- 0–1 year of experience; freshers can apply.
- Positive communication and interpersonal skills.
- Strong customer-handling and follow-up skills.
- Basic computer and MS Office knowledge.
- Positive attitude and willingness to learn.
- Automobile/service-centre experience will be an added advantage.

Key Skills Customer Handling | Customer Relationship | Customer Service | Communication | Follow-up | Complaint Handling | Customer Satisfaction | Coordination | MS Office

Note: Please review the offered CTC of ₹1.8 – 2.4 LPA before applying. The CTC is strictly non-negotiable.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Relationship Executive (CRE) (Somajiguda)
🏢 Mahavir Group
📍 Somajiguda