Company Description Brick & Branch is a craft cocktail destination located in the heart of the city’s favorite brewery, known for elevating drinks into memorable experiences. The venue is celebrated for its award-winning bartenders who blend creativity, precision, and premium ingredients to deliver exceptional cocktails.

From refined classics to bold signature creations, every drink reflects a commitment to quality and innovation. Guests enjoy a modern, sophisticated ambiance that is ideal for special occasions, relaxed evenings, and curated cocktail experiences. Brick & Branch brings together flavor, style, and attentive service to create unforgettable moments for every visitor.

Role Description The Customer Relations Manager is a full-time, on-site role based at Brick & Branch in Hyderabad. This position oversees guest relations from arrival to departure, ensuring a welcoming atmosphere, timely seating, and consistently high service standards. The role includes handling customer inquiries and feedback, resolving concerns, and maintaining solid relationships with regular guests and partners.

The Customer Relations

Manager collaborates closely with bar, floor, and reservations staff to optimize the guest experience, manage bookings and special events, and support loyalty or promotional programs.



Day-to-day responsibilities also include monitoring service quality, maintaining communication logs, preparing basic reports on guest satisfaction, and supporting training efforts that enhance hospitality and professionalism.

Qualifications

- Strong customer service and relationship management skills, with the ability to handle diverse guest needs and feedback professionally.
- Experience in hospitality, F&B;, or restaurant/bar environments, preferably in customer-facing or supervisory roles.
- Excellent verbal and written communication skills, with confident interpersonal skills for engaging guests and coordinating with staff.
- Organizational and time-management abilities to handle reservations, events, peak-hour operations, and follow-up tasks efficiently.
- Basic proficiency with point-of-sale, reservation systems, and common office software for tracking guest information and reporting.
- Problem-solving and conflict-resolution skills, with a calm and respectful approach under pressure.
- Flexibility to work evenings, weekends, and holidays based on business needs.
- Diploma or degree in Hospitality Management, Business, or a related field is preferred; equivalent practical experience is also valued.

📌 Customer Relations Manager (Hyderabad)
🏢 Brick u0026 Branch
📍 Hyderabad