Job DescriptionAbout Justhomestay NJusthomestay is a fast-growing premium villa and homestay booking platform, helping travellers discover exceptional vacation homes across India's most sought-after destinations. We combine carefully curated properties with personalized customer service to create seamless and memorable holiday experiences.

NWe're looking for passionate individuals who enjoy speaking with customers, solving problems, and helping people plan their perfect getaway.

NWhat You'll Do

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- Handle customer enquiries via Phone, WhatsApp, Email, and Website.
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- Understand guest requirements and recommend suitable villas and homestays.
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- Convert enquiries into confirmed bookings.
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- Guide guests throughoutthe reservation process.
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- Coordinate with property owners and the operations team.
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- Manage booking modifications, cancellations, and special requests.
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- Maintain accurate customer records in the CRM.
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- Follow up with pending leads and quotations.
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- Resolve guest concerns professionally and promptly.
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- Upsell premium properties and additional services whenever appropriate.
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nWhat We're LookingFor

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- Excellent communication skills in Hindi and English.
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- Confident and professional phone etiquette.
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- Strong customer serviceand sales skills.
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- Comfortable using computers and CRM software.
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- Ability to multitask ina fast-paced workplace.
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- Positive attitude with strong problem-solving skills.
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- Attention to detail andgood organizational skills.
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nPreferred Qualifications

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- Bachelor's degreein any discipline.
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- 1+ year of experience in Hospitality, Travel, Reservations, Customer Support, BPO, or Sales.
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- Freshers with excellentcommunication skills are also encouraged to apply.
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nWhy Join Just Homestay?

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- Competitive fixedsalary with monthly performance incentives.
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- Clear career growth opportunities.
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- Supportive and collaborative work environment.
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- Continuous training andskill development.
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- Work with one of India's growing premium holiday home brands.
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- Exposure to modern CRM systems, AI tools, and hospitality technology.
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nSuccess Metrics

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- Booking Conversion Rate
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- Revenue Generated
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- Customer Satisfaction (CSAT)
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- Response Time
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- CRM Accuracy
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- Repeat Customer Rate
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nOur Values

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- Customer First
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- Ownership
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- Excellence
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- Transparency
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- Teamwork
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- Continuous Learning
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nIf you're passionate about hospitality, enjoy interacting with people, and want to build a rewarding career in the travel industry, we'd love to hear from you.

NJoin Justhomestay and help create unforgettable holiday experiences across India

📌 Customer Experience Executive - Reservations & Sales (Laksar)
🏢 Justhomestay.in
📍 Laksar