Job DescriptionAbout GRIPIT

NAt GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we offer end-to-end solutions that bridge global innovation with Indian consumers.

NWith a growing portfolio of international brands such as Bissell, Narwal, Yale, and EcoFlow, design and customer experience play a central role in how we communicate value and build trust across our ecosystem.

NKey Responsibilities

n- Handle inbound & outbound customer calls, emails, and chats related to premium home appliances.

N- Assist customers with product unboxing, usage guidance, troubleshooting, and maintenance queries.

N- Log and track customer complaints, warranty claims, and service requests in the CRM (Zoho).

N- Coordinate with demo experts,



service centers, and logistics teams for faster resolution.

N- Maintain high standardsof service quality aligned with global customer experience benchmarks.

NKey Skills & Competencies

N- Strong communication skills in English & Hindi;

regional languages are an advantage.

N- High empathy and patience while interacting with premium customers.

N- Basic technical troubleshooting ability for home appliances.

N- Positive typing speed and proficiency in computer applications;

CRM experience preferred.

N- Prior experience (1–2 years) in customer care for consumer durables/electronics.

📌 Customer Experience Associate (Ahmedabad)
🏢 GripIt
📍 Ahmedabad