Key Responsibilities

- Engage with customers through calls, emails, WhatsApp, surveys, community platforms, and chat channels.
- Collect, analyze, and interpret customer feedback to improve overall customer experience.
- Build and manage customer communities to encourage engagement, advocacy, and feedback sharing.
- Coordinate customer participation in new product launches, beta testing, product trials, and feedback programs.
- Monitor online reviews, social media conversations, and brand sentiment across platforms.
- Gather Voice of Customer (VoC) insights and collaborate with Product, Marketing, R&D;, and Customer Support teams for continuous improvement.
- Identify customer pain points, trends, and opportunities to enhance customer journeys and retention.
- Prepare reports, dashboards, and actionable recommendations for stakeholders.
- Work closely with internal teams to ensure timely resolution of customer concerns and implementation of feedback.

Requirements

Requirements

- 1–3 years of experience in Customer Experience,



Customer Success, Community Management, ORM, or Customer Support.
- Solid verbal and written communication skills.
- Experience in collecting and analyzing customer feedback and customer behavior data.
- Familiarity with CRM, customer engagement, survey, and community management tools.
- Ability to identify trends, generate insights, and drive customer-centric initiatives.
- Experience in product feedback collection, user testing, or community engagement will be an added advantage.

Key Skills

1.

Customer Experience

Management

2.

Community

Building & Engagement

3.

Customer Feedback

Management

- Voice of Customer (VoC)

5.

Online Reputation

Management (ORM)

6.

Social

Listening

7.

Sentiment

Analysis

8.

Customer

Retention

9.

Product

Launch & Beta Testing Coordination

10.

Customer

Advocacy

- Reporting & Analytics

📌 Customer Experience Executive (Ahmedabad)
🏢 Dermatouch
📍 Ahmedabad