Key Responsibilities

- Handle customer queries, concerns, complaints, and escalations professionally.

- Manage customer interactions through inbound and outbound calls, chats, and emails.

- Understand the customer’s concern and provide timely, accurate, and practical resolutions.

- Coordinate with internal departments for cases requiring further assistance.

- Follow up with customers until their concerns are completely resolved.

- Maintain accurate records of customer conversations, actions taken, and case status.

- Ensure adherence to defined response timelines and service standards.

- Identify recurring customer concerns and share relevant insights with the team.

- Build customer trust through transparent communication, empathy, and ownership.

About Company: CoverYou Insurance Broker Private Limited is a private company incorporated on 07 June 2020. It is classified as a non-government company. The directors of CoverYou Insurance Broker Private Limited are Mohit Mohan, Siddharth Singh Nirvana, Kanakamma Mohan, Deepanker Mahajan, Yogesh Khemani, Neelam Gupta, and Nimish Mahajan.

📌 Customer Experience Associate in Gurgaon (Gurugram)
🏢 CoverYou
📍 Gurugram