Company Description Nootie partners with The Pet Point, one of Delhi’s largest and most recognized pet retailers, serving pet parents for over 17 years.

The Pet

Point is known for its comprehensive pet care offerings, including world-class grooming salons, a wide range of pet food and products, and an in-built pet pharmacy. With locations in Punjabi Bagh and Rajouri Garden, the team focuses on delivering convenient, affordable services backed by a 100% satisfaction guarantee. The company is committed to exceptional customer experiences, strong relationships with trusted brands and breeders, and a vision that has earned the admiration of both everyday customers and public figures.

Role Description The Customer Care Intern role at Nootie is an on-site internship based in New Delhi. Day-to-day responsibilities include assisting customers in-store and via phone or digital channels, responding to inquiries about products, services, and pet care, and ensuring a positive experience for every visitor.

The intern will help resolve customer issues, support frontline staff during busy hours, collect feedback, and document common customer concerns for continuous improvement.



The role also involves maintaining accurate records of interactions, learning internal systems and processes, and collaborating with the team to uphold high service and satisfaction standards.

Qualifications

- Candidates should possess strong Customer Service and Customer Support skills, with a focus on helping pet parents effectively and professionally.
- Candidates should possess a commitment to Customer Satisfaction, including the ability to follow up on concerns and ensure positive resolution.
- Candidates should possess clear and empathetic Communication skills, both verbal and written, to engage with diverse customers.
- Candidates should possess Analytical Skills to understand customer needs, identify recurring issues, and suggest practical improvements.
- Interest in or familiarity with pets and pet care is highly beneficial.
- Ability to work on-site in New Delhi, including weekends or peak hours as needed.
- Solid organizational skills, reliability, and a collaborative mindset.
- Prior experience in retail, customer support, or hospitality is a plus but not mandatory.

Stipend - 10k to 15k

📌 Customer care intern (New Delhi)
🏢 Nootie
📍 New Delhi