Mail:- [email protected]

Customer Care Executive (CCE) acts as the primary link between a company and its customers. They handle inquiries, resolve complaints, and manage support requests across phone, email, chat, and social media. Their goal is to ensure customer satisfaction, build brand loyalty, and maintain accurate records.Key Roles and ResponsibilitiesCustomer Interaction: Promptly respond to incoming calls and messages.

Proactively contact customers for follow-ups or feedback.Query Resolution: Listen to customer issues, provide accurate information regarding products, and solve problems quickly.Data Management: Log customer details, complaints, and resolution steps into a Customer Relationship Management (CRM) software.Issue Escalation: Forward complex or unresolved issues to the appropriate internal departments.Sales Support: Identify opportunities to upsell or cross-sell products and services to meet customer needs.Essential Qualifications and SkillsEducation:



A high school diploma or equivalent is required; a bachelor's degree in business or communications is often preferred.Communication Skills: Excellent verbal and written communication skills to clearly explain solutions and represent the brand.Problem-Solving: Robust critical thinking and active listening to quickly understand and fix issues.Patience & Empathy: Ability to remain calm and courteous, even when dealing with angry or frustrated customers.Tech Savviness: Basic computer skills and familiarity with CRM tools.Performance MetricsPerformance is typically measured by Key Performance Indicators (KPIs) such as:First Call Resolution (FCR): Solving the customer's problem on the very first contact.Average Handling Time (AHT): The average time taken to handle a single call or interaction.Customer Satisfaction Score (CSAT): Ratings given by customers reflecting their happiness with the service provided.

📌 Customer care executive ( surat) (Modinagar)
🏢 Naukripay group
📍 Modinagar