Job DescriptionWe are looking for a Customer Care Executive to provide outstanding support to our US patients, pharmacies, healthcare providers, and delivery partners. You will handle customer inquiries, resolve issues, and ensure a seamless customer experience.

NResponsibilities

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- Respond to customer inquiries via phone, email, chat, and SMS
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- Resolve delivery, shipment, and service-related issues promptly
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- Coordinate with Operations, Dispatch, and Driver teams
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- Track and update support tickets until resolution
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- Escalate critical issues to the appropriate teams
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- Maintain accurate customer records and interaction logs
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- Meet service level agreements (SLAs) and quality standards
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- Identify opportunities to improve customer experience and processes
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nRequirements

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- 1–3 years of experiencein US customer support, customer service, or call center operations is Mandatory
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- Excellent verbal and written English communication skills
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- Solid problem-solving and multitasking abilities
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- Comfortable using CRM and customer support tools
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- Proficiency in Microsoft Office or Google Workspace
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- Willingness to work rotational shifts, including US business hours
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nPreferred Background: Healthcare, pharmacy, logistics, e-commerce.

📌 Customer Care Executive (Bengaluru)
🏢 Phox Health
📍 Bengaluru