- Handle inbound & outbound calls, WhatsApp, and emails professionally and empathetically

- Address customer queries related to product usage, order status, returns, payments, etc.

- Coordinate with logistics and warehouse teams for order dispatch, delivery, and returns

- Log customer feedback and escalate unresolved issues to relevant teams.

- Maintain daily records of interactions using CRM or ticketing tools

- Assist in RTO/replacement follow-ups, delivery concerns, and refund-related queries

- Educate customers about Dermatouch products and skincare routines

- Ensure first-contact resolution and drive customer satisfaction (CSAT)

Requirements

- Graduate or Diploma in any discipline

- 1–3 years of experience in a customer support/customer success role (D2C or eCommerce preferred)

- Excellent communication in English and Hindi (knowledge of regional languages is a plus)

- Ability to work in evening/night shifts and weekends (if required)

- Proficiency in handling CRM tools, Excel, WhatsApp Business, and Email

- Patience, problem-solving skills, and a customer-first mindset

📌 Customer Care Executive (Ahmedabad)
🏢 Dermatouch
📍 Ahmedabad