- Providing resolution to customer complaints/queries
- Escalating complaints to the right level as per escalation matrix
- Ensuring loop closure of escalated complaints informing customer
- Capturing Customer Satisfaction level with solution provided.
- Making other outbound calls on provided database.
- Branch Visit
Preferred candidate profile 2-3, year experience in handling hard core Inbound and Outbound calls of loan products
Skills
- Should have valuable ccommunication skills
- Fluent in Hindi, English and Kannada/Tamil
- Should be able to work with a Team
- Good at ccomputers and knowledge of Excel
📌 Customer Care Executive (Kolkata)
🏢 3 Point HRM
📍 Kolkata
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