We are Hiring for Senior Customer support role for Top 10 Companies with Immediate Joining for Hyderabad & Bangalore Location

Position: Senior Process Executive (SPE) Chat Support

Location: Bangalore & Hyderabad

Experience: 1 to 5 Years

Qualification: Graduate in any discipline

Process: Chat Support

Shift: Rotational Shifts & Week Offs

Key Responsibilities:

- Handle customer queries through chat and provide effective resolutions.
- Maintain high-quality customer service while meeting defined productivity targets.
- Ensure timely completion of assigned tasks and maintain process quality.
- Demonstrate a customer-centric approach and go the extra mile to resolve concerns.
- Work collaboratively with team members to achieve business goals.
- Maintain professionalism and adherence to process guidelines.
- Be flexible to work across different communication channels such as Chat, Email, and Voice, as required.

Skills Required:

- Excellent written and verbal communication skills.
- B2 CEFR level communication proficiency.
- 12 years of relevant experience in Chat Support.
- Experience in customer service/customer support.
- Knowledge of Digital Marketing is preferred.
- Good understanding of Operations/Process Metrics.
- Strong problem-solving and analytical skills.
- Positive learning attitude and adaptability.
- Comfortable working in rotational shifts and rotational week offs.

Hiring Alert SPE Pricing Analyst | Hyderabad Position: Senior Process Executive (SPE) Pricing Analyst

Location:



Hyderabad

Experience: 1+ Years

Qualification: Bachelor's Degree

Process: Pricing / Deal Desk / Sales Operations / Customer Success

Shift: As per business requirement

Key Responsibilities:

- Support pricing, deal desk, sales operations, or customer success activities.
- Analyze pricing-related information and provide accurate solutions.
- Work closely with cross-functional teams to support business requirements.
- Handle high-volume updates while maintaining accuracy and attention to detail.
- Support B2B enterprise sales activities and business processes.
- Use Excel for data analysis, tracking, and reporting.
- Adapt quickly to process changes and continuously learn new tools and processes.
- Deliver outcomes within a fast-paced, high-growth environment.

Skills Required:

- Solid written and verbal communication skills.
- Customer-centric approach with a solution-oriented mindset.
- Basic to Intermediate Excel knowledge.
- Strong attention to detail.
- Analytical and problem-solving skills.
- Ability to work effectively with cross-functional teams.
- Ability to adapt to changes and manage high volumes of information.
- Continuous learning and upskilling mindset.
- Experience in Pricing, Finance, Deal Desk, Sales Operations, or Customer Success preferred.
- Experience supporting B2B/Enterprise Sales is an added advantage.

Contact Point : Manisha : (phone hidden) / (phone hidden) / (phone hidden)

📌 Customer Care / BPO / Semi voice / Voice process / Inbound / Voice / (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru