Job Title: Customer Support Executive

Location: LUCKNOW

Employment Type: Full-Time

Shift: [Day/Night/Rotational] 24*7

Experience: 0–2 years (Freshers can apply)

Salary:- Up to 20K CTC/Month

Job Summary

We are looking for a proactive and customer-focused Rider Support Executive to join our team for the rider support process. The role involves assisting delivery partners (riders) with their queries, resolving operational issues, and ensuring smooth coordination between riders and customers.

Key Responsibilities

· Provide real-time support to delivery partners via call.

· Address rider concerns regarding app issues, payment queries, login/access problems, etc.

· Coordinate with internal teams to resolve escalations efficiently.

· Maintain accurate records of interactions and resolutions.

· Ensure a high level of customer satisfaction by delivering prompt and effective support.

· Follow standard operating procedures (SOPs) and escalate cases when necessary.

· Assist in onboarding current delivery partners, if required.

Pay: Up to ₹20,000.00 per month

Benefits

- Provident Fund

Work Location: In person

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