Key Responsibilities

- Manage the complete CRM function for real estate projects, including customer communication and post-sales services.

- Handle customer queries, requests, complaints, and escalations professionally and ensure timely resolution.

- Maintain accurate and updated customer records, booking data, payment details, agreements, and correspondence.

- Coordinate with Sales, Accounts, Legal, Construction, and other departments for customer-related matters.

- Prepare and maintain daily, weekly, and monthly CRM MIS reports.

- Monitor customer payment status, documentation, agreements, demand letters, receipts, and other relevant records.

- Maintain customer databases and ensure proper data entry and documentation in the CRM/ERP system.

- Ensure strict customer data privacy and confidentiality in accordance with company policies.

- Track customer interactions and maintain proper records through CRM tools.

- Generate CRM reports and provide management with relevant customer and project insights.

- Manage customer feedback and identify recurring issues for process improvement.

- Coordinate with customers regarding site visits, possession-related activities, documentation, and other post-sales requirements.

- Ensure CRM processes and customer records are maintained accurately and systematically.

- Support management in developing and improving CRM processes and SOPs.

ERP / CRM Skills

- 4QT ERP knowledge is preferred.

- Strong working knowledge of ERP and CRM software.





- Ability to manage customer databases and generate reports from CRM/ERP systems.

- Good knowledge of MS Excel and MIS reporting.

- Knowledge of CRM dashboards, customer tracking, follow-ups, and data management.

- Experience in handling large volumes of customer data.

Required Skills

- Excellent customer handling and communication skills.

- Strong interpersonal and relationship-management skills.

- Good command of MS Excel, MIS, and reporting.

- Strong analytical and data-management skills.

- High level of accuracy and attention to detail.

- Ability to handle customer complaints and escalations professionally.

- Solid understanding of data privacy and confidentiality.

- Good coordination skills with internal departments.

- Ability to work independently and manage multiple customer-related activities.

Eligibility

- 5-10 years of total experience in Real Estate CRM.

- Real Estate industry experience is mandatory.

- Candidates from residential real estate/developer companies will be preferred.

- Experience with 4QT ERP will be an added advantage.

- Female candidates are preferred.

- Graduate in any discipline; MBA/PGDM in Marketing, Customer Relationship Management, or related field will be an advantage.

Ideal Candidate The ideal candidate should be a customer-focused CRM professional with strong real estate experience, capable of independently managing CRM operations, customer data, MIS, ERP/CRM systems, and customer escalations while maintaining high standards of confidentiality and service quality.

📌 CRM- Manager (Ghaziabad)
🏢 SRSD INFRASTRUCTURE VENTURE LLP- MUREC
📍 Ghaziabad