Key Responsibilities:

- Deliver training on CRM processes, customer service, and BPO operations.

- Train candidates on voice and non-voice processes (calling, email, chat support).

- Develop lesson plans, scripts, and training materials.

- Conduct mock calls, role plays, and soft skills sessions.

- Assess candidates through tests, call evaluations, and practical exercises.

- Improve candidates’ communication, accent, and customer handling skills.

- Track attendance, performance, and batch progress.

- Support interview preparation and placement readiness.

- Ensure achievement of training quality and batch targets.

Requirements

Skills Required:

- Robust knowledge of CRM tools and BPO processes.

- Excellent communication and interpersonal skills.

- Training, facilitation, and coaching ability.

- Basic computer skills (MS Office, CRM software).

Qualification & Experience:

- Graduate in any discipline.

- 3–5 years of experience in BPO/CRM training or industry preferred.

KPIs:

- Batch completion rate.

- Candidate communication improvement scores.

- Placement rate and interview success.

- Training feedback and quality scores.

📌 CRM-BPO Trainer (Gorakhpur)
🏢 Niit Foundation
📍 Gorakhpur