Role & responsibilities

CRM Management

- Maintain and update customer database.
- Create and update leads in CRM.
- Track enquiries from enquiry to order closure.
- Monitor follow-ups and customer interactions.
- Prepare daily and weekly CRM reports.
- Maintain customer communication history.

Customer Coordination
- Coordinate with existing customers regarding quotations, samples, artwork approvals, deliveries, and payments.
- Follow up with customers through phone, email, and WhatsApp.
- Schedule meetings and factory visits.
- Coordinate with production, planning, dispatch, and sales teams.
- Ensure timely responses to customer queries.

Digital Platform Management Manage Marks Print's presence on:
- IndiaMART
- Website enquiries
- LinkedIn
- Google Business Profile
- Company email
- WhatsApp Business
- Trade portals

Responsibilities include:
- Responding to enquiries promptly.
- Updating products, catalogues, and company profile.
- Uploading new products and images.
- Maintaining customer reviews and ratings.





Email Management
- Handle the Director's business emails.
- Draft professional replies.
- Organize emails into categories.
- Follow up on pending emails.
- Track key customer communications.

Preferred candidate profile

- Graduate or MBA preferred.
- 15 years of experience in CRM, customer support, sales coordination, or business operations.
- Excellent spoken and written English.
- Strong communication and interpersonal skills.
- Good knowledge of MS Excel, Word, and PowerPoint.
- Experience with CRM software (Zoho, HubSpot, Salesforce, etc.) preferred.
- Experience with IndiaMART and B2B customer handling is an advantage.
- Basic understanding of digital marketing and social media is desirable.
- Highly organized with strong follow-up skills.
- Ability to manage multiple tasks independently.
- Positive attitude and customer-focused mindset.

📌 CRM & Customer Success Executive (Indore)
🏢 Marks Print
📍 Indore