Company: Akshita Infratech Pvt. Ltd.

Position: Customer Relationship (Sr. Executive , Executive, CRM Manger)

Industry: Real Estate / Builder & Developer

Job Location: GH-06B, Chi-V, Greater Noida

Salary: depending on interview, experience & skills)

Employment Type: Full-Time

About the Role

Akshita Infratech Pvt. Ltd. is looking for an experienced and customer-focused CRM (Customer Relationship Manager) to manage customer relationships throughout the property buying and post-sales process.

The CRM will be responsible for handling customer queries, coordinating documentation and payments, managing possession-related activities, resolving customer concerns, and ensuring a smooth and positive customer experience.

Key Responsibilities

- Manage relationships with customers from booking to possession and post-sales support.
- Handle customer queries, complaints, requests, and concerns through phone, email, WhatsApp, and in-person meetings.
- Coordinate with customers regarding booking, allotment, agreements, payment schedules, and documentation.
- Follow up with customers regarding pending payments and required documents.
- Coordinate with internal departments including Sales, Accounts, Legal, Construction, and Projects to resolve customer issues.
- Provide customers with timely updates regarding project progress, construction status, possession, and other important developments.
- Prepare and maintain customer-related reports, MIS, payment status, and follow-up records.
- Coordinate property visits, meetings, documentation,



registration, possession, and handover activities as required.
- Handle customer grievances professionally and ensure timely resolution.
- Maintain proper records of all customer communications and commitments.
- Support the team in improving customer satisfaction and retention.
- Ensure that company policies and customer service standards are followed.
- Assist management with regular reports and updates related to customer status and pending issues.

Required Skills & Qualifications

- Graduate in any discipline; MBA/PGDM in Marketing, Sales, or related field will be an advantage.
- 0-5 years of experience in CRM in Real Estate / Builder / Developer / Property sectors preferred.
- Good knowledge of real estate customer handling and post-sales processes.
- Strong communication and interpersonal skills.
- Good command of Hindi and English.
- Proficiency in MS Excel, MS Office, CRM/ERP software, Email, and WhatsApp.
- Strong follow-up and coordination skills.
- Good problem-solving and negotiation abilities.
- Ability to handle customer complaints calmly and professionally.
- Valuable documentation and record-keeping skills.
- Ability to work independently as well as coordinate with multiple departments.

Preferred Candidate The ideal candidate should be customer-oriented, responsible, well-organized, and confident in dealing with property buyers. Candidates with prior experience in CRM roles with real estate builders/developers will be preferred.

📌 CRM (Customer Relationship Sr. Executive ,Executive / CRM Manager) (Greater Noida)
🏢 Akshita Infratech
📍 Greater Noida