Ensure the SOP is adhered to and we provide Care like no other - Ensure effective and efficient communication with corporate guests and colleagues.

- Handle general enquiries and requests and coordinate with involved departments for quick update.
- Offer suggestions for service quality and process improvements Before admission:
- Confirm availability of the desired room and block the room accordingly.
- Collect and verify all required admission documents prior to arrival.
- Communicate guest preferences to relevant departments to ensure readiness.

At admission

- Ensure admission and room allocation timelines (TAT) are adhered to.
- Facilitate in-room admission and personally welcome guests and attenders.
- Post admission, share essential contact information and explain available services.

During stay

- During daily rounds, build rapport with the guests and family members and build an empathetic and caring environment for them.
- Solid follow up, resolution, closure for any guest concerns, escalate if required.
- Ensure Value Added Services (VAS) is provided as committed to every guest before discharge - Coordinate for allied services if requested by the guest.

At Discharge





- Coordinate with IP Billing to ensure seamless discharge - Facilitate in-room discharge and communicate room availability to Admissions.
- Ensure timely discharge.
- Maintains documentation and reports.
- Encourage guests to share their experience on Google reviews and educate them for Internal feedback link shared through WhatsApp - In case any additional specialist is advised, coordinate with IPC and schedule the visit and ensure charges are raised in coordination with IP billing.

People & Team Management: Ä Consultant Relationship:

- Has a good relationship with senior and junior consultants and works well with them. Ä Responsible for Outstanding Service Experience Delivery:
- Ensures personal grooming as per standard; maintain discipline, hygiene and decorum.
- Responsible for implementation of the Service Vision.
- Coordinates with support departments for the highest level of guest satisfaction.

Ä Team Management

- Develops and maintains excellent rapport with the Consultants, nursing & billing Team.
- Creates and maintains cordial relationships within the unit and with other departments.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits

- Paid sick time
- Provident Fund

Work Location: In person

📌 Corporate Desk (Sahibzada Ajit Singh Nagar)
🏢 Motherhood Fertility and IVF Centre
📍 Sahibzada Ajit Singh Nagar