Job DescriptionEstablished in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market.

NOur solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinking: www.Geidea.Net

NTo maintain competitive advantage as we grow, we are currently looking for a new Contact Center Advisor:

NJob purpose:

NThis role is responsible for addressing customer inquiries, complaints, and technical issues, ensuring satisfaction and retention. The advisor also provides solutions, maintains records, and collaborates with other departments to resolve issues while staying informed about products and services.

NKey accountabilities and decision ownership:

N

n
- Handle calls fromcustomers regarding inquiries, complaints, and technical issues.
N
- Provide accurate and efficient solutions to ensure customer satisfaction and retention.
N
- Maintain detailed and accurate records of customer interactions and transactions.
N
- Collaborate with other departments to escalate and resolve complex issues.
N
- Stay up to date with product knowledge and services to better assist customers.
N





nMust Have Technical / Professional Qualifications:

N

n
- Bachelor's degreein business management or any related field.
N
- 1 to 3 years of experience in customer service
N
- Strong written and verbal communication skills
N
- Native or Bilingual Proficiency in Hindi and English is mandatory
N
- Excellent communicationand interpersonal skills, with the ability to build solid relationships with customers
N
- Strong problem-solving skills.
N

nJoin our dynamic team as a Contact Center Advisor and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.

NOur values guide how we think and act - They describe what we care about the most.

NCustomer first - It's embedded in our design thinking and customer service approach.

NOpen - Openness allows usto constantly improve and evolve.

NReal - No jargon and no excuses!

NBold - Constantly challenging ourselves and our way of thinking.

NResilient – If we fail, we bounce back stronger than before

NCollaborative - We know that we can achieve a lot more as a team.

NWe are changing lives by constantly striving for a better solution.

📌 Contact Center Advisor (Hindi & English) (Bengaluru)
🏢 geidea
📍 Bengaluru