The Role

At

Refyne

, we are seeking a dedicated

Collection Executive to manage and optimize the collections process for our Earned Wage Access (EWA) platform. As a Collection Executive, you will be responsible for ensuring timely collection of dues from users, maintaining positive relationships with customers, and working with internal teams to resolve any payment-related issues. You will play a key role in improving the overall collections process and contributing to the financial health of the company.

What we’re looking for

- Strong communication skills with the ability to engage with customers professionally and empathetically.

- A results-driven approach to collections, with a keen eye for resolving disputes and ensuring timely payments.

- Problem-solving skills to address any issues or concerns raised by customers regarding payments.

- Experience working with collection system s,

CRM tool s, and managing customer data.

- Detail-oriente d and capable of managing multiple accounts simultaneously.

- Self-motivate d, target-oriented, and able to work independently while contributing to a team

- Ability to maintain customer relationship s while ensuring that collections goals are met

- Proficiency in

MS Exce l and basic data entry and reporting.

What you’ll do

- Ensure timely collections of outstanding dues from users of Refyne's platform, maintaining a clear record of payments and balances.

- Contact users through calls, emails, and other communication channels to remind them of upcoming or overdue payments.

- Follow up on overdue payments, negotiating with users where necessary to resolve payment issues.

- Address and resolve any disputes or issues raised by users regarding their payment dues.





- Collaborate with internal teams (such as Customer Support and Operations) to ensure prompt resolution of payment-related concerns.

- Track user accounts to ensure that payments are made in accordance with agreed timelines and escalate issues when necessary.

- Generate reports on overdue payments and follow up with users to ensure timely payment.

- Maintain a professional and positive relationship with users, ensuring a customer-first approach while managing collections.

- Handle sensitive customer information with confidentiality and professionalism.

- Maintain accurate and up-to-date records of collections activities in the company’s CRM and other relevant systems.

- Prepare periodic reports on collection performance, highlighting key metrics and identifying areas for improvement.

- Identify opportunities to improve the collections process and suggest ways to increase efficiency and user satisfaction.

- Work closely with the management team to refine strategies for achieving collections goals.

Background and Experience:

- 1-3 years of experience in collections, debt recovery, or accounts receivable (preferably in a rapid-paced environment).

- Experience working with collection tools, CRM systems, or debt management software is a plus.

- Bachelor’s degree in any discipline (preferred, but not mandatory).

- Strong communication and interpersonal skills with the ability to handle sensitive situations and negotiate effectively.

- Can speak Hindi, English fluently.

- Ability to manage time efficiently and work independently while meeting targets.

- Basic understanding of financial processes and payment systems.

- Proficient in MS E xcel for data tracking and reporting.

📌 Collection Executive (Bengaluru)
🏢 Refyne India
📍 Bengaluru