Roles and Responsibilities

1. Operations Management

- Oversee operations across all hostel properties from Gurugram HQ.

- Ensure SOP implementation and operational consistency.

- Monitor occupancy, service quality, and key performance metrics.

1. Team Coordination

- Coordinate with Property Managers and on-ground teams.

- Support hiring, training, and performance reviews.

- Conduct regular operational review meetings.

1. Process Optimization & Quality Control

- Identify process gaps and improve operational efficiency.

- Conduct audits to maintain service and brand standards.

- Build reporting systems and track property performance.

1. Performance & Cost Control

- Track revenue, expenses, and profitability across properties.

- Improve cost efficiency through better resource management.

- Manage vendor coordination and procurement oversight.

1. Guest Experience & Compliance

- Monitor guest reviews and resolve escalations.

- Ensure high service standards across properties.

- Maintain compliance with operational and safety regulations.

📌 Cluster Manager (Gurugram)
🏢 Sturmfrei Hospitality
📍 Gurugram