Job DescriptionCluster Head

Company: MultiFit Wellness Pvt. Ltd.

Location: Pune (Multiple Locations)

Department: Operations

Reports To: Regional Operations Head / COO

Employment Type: Full-Time

Experience Required: 5–12 Years

Industry Preference: Fitness | Wellness | Hospitality | Retail | QSR | Healthcare | Service Industry

About MultiFit

MultiFit Wellness Pvt. Ltd. is India's leading functional fitness and wellness brand committed to transforming lives through innovative fitness experiences. Our philosophy extends beyond workouts by combining functional training, nutrition, recovery, and community engagement to help individuals achieve sustainable health and wellness.

As we continue expanding across India, we are looking for experienced leaders who can drive operational excellence, business growth, and exceptional member experiences across multiple fitness centers.

Role Overview The Cluster Head is responsible for overseeing the complete business operations of multiple MultiFit clubs within an assigned geographical cluster. This role is accountable for driving revenue growth, profitability, operational excellence, customer satisfaction, team performance, and business expansion while ensuring that every club consistently delivers the highest standards of member experience.

The ideal candidate is an experienced multi-unit operations leader who has successfully managed multiple locations and large cross-functional teams.

Key Responsibilities1. Business & Revenue Management

- Drive revenue generation across all clubs in the assigned cluster.
- Ensure achievement of monthly, quarterly, and annual revenue targets.
- Increase memberships, renewals, personal training sales, and ancillary revenue.
- Monitor club-wise financial performance and implement corrective actions.
- Improve profitability while maintaining operational standards.
- Prepare business plans to achieve cluster revenue objectives.
- Identify current revenue opportunities through local partnerships and corporate tie-ups.

1. Operations Management

- Ensure smooth day-to-day operations across all assigned clubs.
- Maintain operational consistency across locations.
- Conduct regular operational audits.
- Ensure adherence to company SOPs.
- Improve operational efficiency and reduce process gaps.
- Coordinate with support functions including HR, Finance, Marketing, Maintenance, and Procurement.




- Ensure infrastructure and equipment remain in excellent working condition.

1. Team Leadership & People Management

- Lead, mentor, and coach Club Managers and Assistant Club Managers.
- Build high-performing teams across all locations.
- Conduct regular performance reviews and one-on-one meetings.
- Identify training and development needs.
- Support hiring, onboarding, succession planning, and retention initiatives.
- Drive employee engagement activities.
- Maintain a positive and performance-driven work culture.

1. Sales & Membership Growth

- Monitor daily sales performance.
- Ensure effective lead management.
- Improve membership conversion ratios.
- Increase member retention and renewals.
- Support clubs in achieving PT revenue targets.
- Review sales funnels and identify improvement opportunities.
- Conduct regular sales reviews with Club Managers.

1. Customer Experience

- Ensure exceptional member experience at every club.
- Monitor customer satisfaction scores.
- Resolve escalated member complaints.
- Improve Net Promoter Score (NPS).
- Drive member engagement activities.
- Ensure clubs consistently maintain high service standards.

1. Financial Management

- Monitor club profitability.
- Manage operational budgets.
- Control operating expenses.
- Review payroll costs and manpower productivity.
- Analyze revenue reports and financial MIS.
- Improve EBITDA through operational efficiencies.

1. Compliance & Governance

- Ensure compliance with company policies.
- Maintain health and safety standards.
- Ensure statutory and legal compliance.
- Conduct surprise audits.
- Monitor inventory management.
- Ensure accurate documentation and reporting.

1. Business Development

- Identify local business opportunities.
- Develop corporate partnerships.
- Support franchise and expansion initiatives.
- Build relationships with local communities and organizations.
- Work closely with marketing teams for local promotions.

Key Performance Indicators (KPIs)
- Cluster Revenue Achievement
- EBITDA & Profitability
- Membership Sales
- Membership Renewals
- Personal Training Revenue




- Lead Conversion Rate
- Member Retention
- Customer Satisfaction Score (CSAT)
- Net Promoter Score (NPS)
- Employee Retention
- Club Audit Scores
- SOP Compliance
- Budget Adherence
- Attrition Rate
- Operational Efficiency
- Team Productivity

Required Qualifications
- Bachelor's Degree in Business Administration, Management, Sports Management, Marketing, Hospitality, or a related field.
- MBA is preferred.

Experience Required
- 5–12 years of overall experience.
- Minimum 3 years managing multiple locations.
- Experience in Fitness, Wellness, Hospitality, Retail, QSR, Healthcare, or Service Industry.
- Proven track record of achieving revenue and profitability targets.
- Experience handling teams of 50+ employees across multiple locations is preferred.

Skills & CompetenciesLeadership
- Team Building
- Coaching & Mentoring
- Performance Management
- Conflict Resolution
- Decision Making

Business
- P&L; Management
- Revenue Growth
- Budget Planning
- Cost Optimization
- Business Strategy

Operations
- SOP Implementation
- Process Improvement
- Quality Management
- Audit Management
- Resource Planning

Sales
- Business Development
- Sales Planning
- Membership Growth
- Customer Retention
- Corporate Sales

Analytical
- MIS Reporting
- Data Analysis
- Forecasting
- Excel & Dashboard Reporting
- KPI Monitoring

Communication
- Stakeholder Management
- Presentation Skills
- Negotiation
- Relationship Management
- Cross-functional Collaboration

Preferred Candidate Profile
- Strong business acumen with operational expertise.
- Excellent leadership and people management skills.
- Highly customer-centric.
- Ability to manage multiple locations simultaneously.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Comfortable working in a target-driven environment.
- Flexible to travel extensively across assigned locations.

Why Join MultiFit?
- Opportunity to lead one of India's fastest-growing fitness brands.
- High-impact leadership role.
- Fast career progression.
- Collaborative and entrepreneurial culture.
- Exposure to large-scale business operations.
- Opportunity to drive business growth and operational excellence.

MultiFit Wellness Pvt. Ltd. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

📌 Cluster Head (Pune)
🏢 Multifit Wellness
📍 Pune