- Manage client relationships to ensure high levels of satisfaction and retention.
- Identify opportunities for growth and improvement, providing recommendations to clients on how to optimize their revenue cycle management (RCM) processes.
- Conduct regular performance reviews with clients, analyzing data to identify areas of strength and weakness, and developing action plans to address any issues.
- Collaborate with internal teams to resolve client complaints or concerns in a timely and professional manner.
Job Requirements :
- 3-6 years of experience in US Healthcare BPO/RCM industry.
- Robust understanding of AR calling, denial management, and RCM principles.
- Excellent communication skills for effective relationship-building with clients.
📌 Client Success Specialist (Chennai)
🏢 Ventra Health
📍 Chennai
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