About the Role We're looking for a personable, proactive Client Relationship Executive to be the primary point of contact between SAM and our clients. This role suits someone who's excellent with people, quick on follow-ups, and genuinely invested in client satisfaction.
Key Responsibilities
- Serve as the single point of contact for assigned clients on day-to-day operational matters
- Conduct regular client visits/calls to gather feedback and address concerns
- Coordinate with internal teams (operations, QA, HR) to resolve client complaints promptly
- Track and follow up on open issues until closure; ensure timely escalation where needed
- Maintain client records, visit reports, and communication logs in Excel/app-based tools
- Build strong, long-term relationships to ensure client retention and satisfaction
- Identify opportunities for upselling/cross-selling additional services
- Prepare periodic client satisfaction and account status reports for management
Requirements
- Prior experience in client servicing, account management, or relationship roles (facility management/B2B services preferred)
- Excellent communication and interpersonal skills
- Proficiency in MS Excel and app-based reporting/CRM tools
- Strong problem-solving mindset with a sense of urgency on follow-ups
- Presentable, confident, and professional demeanor
- Willingness to go on ground for client site visits
Preferred
- Prior experience in a multi-site facility management or FM company
- Bachelor's degree (any stream)