About the Role We're looking for a personable, proactive Client Relationship Executive to be the primary point of contact between SAM and our clients. This role suits someone who's great with people, quick on follow-ups, and genuinely invested in client satisfaction.
Key Responsibilities
Serve as the single point of contact for assigned clients on day-to-day operational matters
Conduct regular client visits/calls to gather feedback and address concerns
Coordinate with internal teams (operations, QA, HR) to resolve client complaints promptly
Track and follow up on open issues until closure; ensure timely escalation where needed
Maintain client records, visit reports, and communication logs in Excel/app-based tools
Build strong, long-term relationships to ensure client retention and satisfaction
Identify opportunities for upselling/cross-selling additional services
Prepare periodic client satisfaction and account status reports for management
Requirements
Prior experience in client servicing, account management, or relationship roles (facility management/B2B services preferred)
Excellent communication and interpersonal skills
Proficiency in MS Excel and app-based reporting/CRM tools
Strong problem-solving mindset with a sense of urgency on follow-ups
Presentable, confident, and skilled demeanor
Willingness to go on ground for client site visits
Preferred
Prior experience in a multi-site facility management or FM company