Exp : 4yrs to 7yrs

Assist in the configuration, deployment, and management of Citrix environments, including Citrix Virtual Apps and Desktops.

1. Basic understanding of virtualization concepts and remote desktop services.
2. Familiarity with Windows Server operating systems and Active Directory.
3. Monitor system performance and troubleshoot issues related to Citrix applications and infrastructure.
4. Support end-users by resolving Citrix-related incidents and service requests in a timely manner.
5. Participate in the installation, maintenance, and upgrades of Citrix-related software and hardware.
6. Document procedures and create knowledge base articles for common issues and resolutions.
7. Collaborate with senior administrators to implement the best practices and optimize the Citrix workplace
8.



Following ITSM framework for Incident Management, Change Management and Problem management
9. Mail/Incident management: Day to day mail/incident related activities like ID recertification, password reset, mailbox quota management, Mail queue monitoring, policy related issues, printer access issue etc
10. Daily, weekly, and monthly reporting and as when required for distributed engineering infra
11. Supporting Desktop team on issues in which they need support to further troubleshoot issues
12. Validating and providing information related to existing/newly procured domain assets as and when needed to asset Team

📌 Citrix Administrator (Noida)
🏢 Live Connections
📍 Noida