Company Description Kotak Mahindra Prime Limited (KMPL), a subsidiary of Kotak Mahindra Bank Limited, is one of India’s leading car finance companies and has been operating since 1996. The organization finances new and pre-owned passenger cars and two-wheelers for retail customers, and provides wholesale financing solutions to automobile dealerships.

KMPL has preferred financier relationships with multiple automobile manufacturers across India, expanding its reach and service offerings. The company also provides Loans Against Property for both commercial and residential real estate, supporting business and personal financial needs. Its retail distribution network includes 134 branches across 24 states, complemented by a wide network of direct marketing associates and agencies nationwide.

Role Description This is a full time Caller role based in Ahmedabad with a hybrid work arrangement, allowing a combination of office-based and work-from-home responsibilities. The Caller will contact existing and prospective customers to provide information on KMPL’s loan products, clarify eligibility, and support application processes.

Daily tasks include making outbound and handling inbound calls, explaining product features, answering queries, and updating customer interaction records in internal systems.



The role also involves coordinating with sales and operations teams for follow-ups, appointment scheduling, and resolution of basic service issues. The Caller is expected to meet call productivity and quality targets while maintaining a professional, customer-focused approach.

Qualifications

- Strong communication and interpersonal skills, including clear spoken English and local language proficiency, and active listening abilities.
- Customer service and telecalling skills, including handling objections, providing accurate information, and maintaining a courteous, professional tone.
- Basic computer and data entry skills, with the ability to work with CRM tools, spreadsheets, and internal systems.
- Sales support skills, such as lead follow-up, appointment scheduling, and coordination with branch and field teams.
- Attention to detail, reliability in maintaining call records, and adherence to company processes and compliance guidelines.
- Ability to work in a hybrid setup from Ahmedabad, manage time effectively, and meet daily and monthly performance targets.
- Prior experience in banking, NBFC, telecalling, or customer support roles is preferred but not mandatory.
- Minimum educational qualification: higher secondary (12th grade) or a bachelor’s degree in any discipline is an advantage.

📌 Caller (Ahmedabad)
🏢 Kotak Mahindra prime
📍 Ahmedabad