Cafe Manager – Cafe Coffee Day (CCD) Location: Delhi, India

Employment Type: Full-time

Work Mode: On-site

Department: Operations About Cafe Coffee Day

Cafe Coffee Day (CCD) is one of India’s most recognized café chains, offering customers a welcoming space to relax, connect, and enjoy quality coffee and food. Since opening its first café in Bangalore in 1996, CCD has built a strong presence across India with a focus on coffee, customer experience, and café culture. About the Role

We are looking for an experienced and customer-focused Cafe Manager to manage the day-to-day operations of our café in Delhi.

The Cafe Manager will be responsible for leading the café team, delivering an excellent customer experience, maintaining operational standards, driving sales, and ensuring smooth and efficient café operations. Key Responsibilities

Manage daily café operations and ensure smooth service.

Lead, coach, and develop café team members.

Prepare staff schedules and manage manpower effectively.

Ensure excellent customer service and resolve customer concerns.

Maintain food quality, coffee quality, hygiene, safety, and cleanliness standards.

Ensure consistent execution of coffee and beverage SOPs.

Monitor inventory, stock availability, and wastage.

Handle cash, POS operations, and basic financial reporting.

Ensure compliance with company SOPs and operational guidelines.

Drive sales through suggestive selling, upselling, promotions, and local marketing initiatives.





Coordinate with suppliers and internal teams to ensure uninterrupted operations.

Monitor café performance and take corrective actions where required.

Create a positive, safe, and welcoming environment for both customers and team members.

Qualifications & Skills

Graduation is mandatory.

Previous experience in the coffee/café industry is highly preferred and will be a key consideration for this role.

Experience in Café, Coffee, QSR, Hospitality, Food & Beverage, or Retail operations.

Good knowledge of coffee, café operations, and beverage preparation.

Strong customer service and communication skills.

Previous experience in team supervision or people management.

Good understanding of F&B; operations and food safety standards.

Strong sales and suggestive-selling skills.

Basic knowledge of POS systems, cash handling, and inventory management.

Good organizational, time-management, and problem-solving skills.

Ability to work flexible hours, including weekends and holidays.

Ideal Candidate The ideal candidate should have hands-on coffee/café experience, solid operational knowledge, and the ability to lead a team while delivering an excellent customer experience.

Candidates with prior experience as a Cafe Manager, Assistant Cafe Manager, Shift Manager, Coffee Shop Manager, or similar café/coffee operations role will be preferred.

If you are passionate about coffee, people, customer experience, and café operations, we would love to hear from you.

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📌 Cafe Manager (Delhi)
🏢 Café Coffee Day
📍 Delhi