Key Responsibilities

- Make outbound calls to prospective patients interested in infertility, IVF, IUI, and other fertility treatments.

- Handle inbound leads generated through digital marketing campaigns, social media, referrals, website enquiries, and walk-ins.

- Understand patient requirements and provide accurate information about IVF services, treatment options, consultation process, and clinic services.

- Explain the basic IVF treatment journey, process flow, timelines, and consultation procedure in a clear and patient-friendly manner.

- Schedule and confirm doctor consultations and appointments.

- Follow up with prospective patients through calls and other approved communication channels to improve lead conversion.

- Maintain regular follow-ups with leads who require additional time before booking a consultation.

- Record and update all lead interactions, call outcomes, follow-ups, and appointment details in Zoho CRM.

- Ensure that all leads are properly tracked and moved through the appropriate stages in Zoho CRM.

- Coordinate with the counselling, clinical, front-desk,



and marketing teams for smooth patient handling.

- Maintain accurate patient enquiry records and ensure timely follow-up on pending leads.

- Achieve assigned daily/weekly/monthly calling, follow-up, appointment, and conversion targets.

- Handle patient queries professionally while maintaining empathy, confidentiality, and sensitivity, particularly when discussing infertility-related concerns.

- Escalate medical or clinical questions to the appropriate doctor/clinical team rather than providing medical advice independently.

Candidate Requirements

- 1-3 years of experience in telecalling, call centre, patient counselling, healthcare sales, IVF/fertility, hospital, or clinic operations.

- Experience in IVF/fertility or healthcare industry will be an advantage.

- Familiarity with Zoho CRM is preferred.

- Positive verbal communication skills in English and Hindi; knowledge of will be an advantage.

- Strong interpersonal and active-listening skills.

CONTACT US : (phone hidden)

📌 Call Center Executive (Gurugram)
🏢 Neelkanth Hospital
📍 Gurugram