ROLE: Business Analyst

Credit Card Domain

- Experience in end to end lifecycle of Credit Card issuer area

- Expert in card application, account management, credit & terms, rewards & benefits, payment processing, billing and collection

- Expert in monetary processing, Non-Monetary processing, Credit Bureau Processing, Reissue, Month end processing,

- Experience in Payments, Rewards, Rules processing, Configurations, and Reporting,

- Experience in regulatory compliance in the area of interest rate, and cardholder data

- Working knowledge of how credit card issuer lifecycle works for business / merchant, financial institutes

- Good to have knowledge of BIAN methodology & standards

Technical Skills:

- Collaborate with business stakeholders to understand and document current business processes and automation requirements.

- Must have working experience in Cards management system ability to demonstrate e2e functional knowledge

- Analyze and assess business processes to identify automation opportunities and areas for improvement.

- Ability to demonstrate, articulate functional implementation of card development projects with lead/ senior BA role in any of the cards system such as T-Sys, Vision plus, Optis





- Work with cross-functional teams to define and document detailed business requirements for automation projects, including process flows, use cases, and user stories.

- Facilitate workshops and meetings to gather input and feedback from business users and subject matter experts.

- Collaborate with IT and automation teams to translate business requirements into technical specifications for automation solutions.

- Assist in the selection and implementation of automation tools and technologies.

- Create test plans, test cases, and conduct testing to ensure that automation solutions meet business requirements.

- Monitor the performance of automation solutions, track key performance indicators, and make recommendations for continuous improvement.

- Provide training and support to end-users and ensure the successful adoption of automation solutions.

- Stay current with industry best practices and emerging automation trends.

Behavioral Skills

- Good Communication skills

- Adaptable to rotational shifts and 5 days WFO

- Ability to work in a changing environment

- Strong problem solving and analytical skills

- Ability to work independently or within a team

- Manage day-to-day challenges and communicate developmental risks with the technical team Role & responsibilities

📌 Business Analyst (Chennai)
🏢 Mphasis
📍 Chennai