Jeudi 6 Août 2026

Agenda

01/12/2026 - Digital First

- Français

Nederlands
- Log In
- Instagram
- Twitter
- Facebook

Menu

Digimedia

- Home

- News

- International

- Mobile

- Campaigns

- Social Media

- People

- Market News

- Innovation

- Ecommerce
- Start-up

- Jobs

- Who's who

- Dossiers

- Shop

- Channel Belgium

- Masterclass

- Login

Inside online Abonnez-vous

Login

Home / / Business Analyst Customer Experience

Business Analyst Customer Experience

By

Touring Assurances/ Touring Verzekeringen

Published on 2017-03-22

Touring Assurances / Touring Verzekeringen SA/NV (TATV), a Direct Insurance company, is looking for an experienced Business Analyst (BA) in sales flow / online sales to work as part of its Digital & Customer Journey team.

Business Context TATV is constantly seeking to improve the customer experience. We are a energetic company on a human scale. We are consistently launching new projects and initiatives that aim to innovate, respond to and even go beyond the expectations of our customers, prospects and internal users.

TATV constantly aims to prepare the future by modernising its IT and applications landscape. We work in an agile approach, with multi-disciplinary teams continually working on these projects, based on “Agile/Scrum” methodology. Touring Assurances / Touring Verzekeringen SA/NV (TATV) is looking for an experienced Business Analyst for the Direct Motor Insurance industry.

Customers are served through a multi-channel approach (Internet, call centre, shops) throughout all phases of interaction: prospection, sales, contract management, invoicing and claims management. Location: *Touring Assurances – Touring Verzekeringen

Site Tours & Taxis

86C Avenue du Port, 1000 Bruxelles A few trips to Barcelona may be expected during the year* Role *The Digital & Customer Journey team is part of the Customer Experience department. The role of this team is to continually improve the experience of our customers throughout their journey, as well as the website user experience (whatever the device used) and thereby to optimise the performances of the different sales flows.

The Business

Analyst will work as part of the digital development team in analysing and translating business needs for developers. He or she will contribute, as part of a team, to the implementation of solutions and will play an active role in testing and validation with users.

It is expected that the BA understands the underlying processes and tools used in the activity of the different TATV departments.*

- Product definition of functionalities (project driven backlog): Process engineering, participate in defining user acceptance, write specifications for new functionalities + capture business and functional requirements,



ability to translate processes into wireframes, etc.
- Capacity to challenge the initial request should the analysis reveal a more optimal solution
- Constantly seeks to improve the customer experience while integrating and understanding business needs and requirements.
- Focus on customer experience and usability: ability to turn user testing conclusions into functional requirements, Work closely with a UX designer to improve usability features (especially regarding cross devices), high level and detailed overview of the customer journey and capacity to understand the processes at stake – ensuring highly customer-oriented products
- Keep up to date with Digital Customer Journey developments and translate trends into recommendations for TATV
- Testing: Definition of Test case scenarios, Perform acceptance testing, Follow-up the UAT process for new releases, Maintain requirement documentation (use cases, process flows, data models, etc.), Ability to identify interdependencies working with other teams

Professional Knowledge And Expertise

- Bachelor’s Degree in a relevant field such as: business, business computing, maths, economics, finance, statistics, science, engineering
- A minimum of 3 to 5 years of relevant experience in an e-business company in a similar role
- A customer-centric approach: interpret customer needs and translate them to requirements for development and operational teams
- Customer focused. Driven to improve the TATV digital customer journey
- Excellent interpersonal skills. A strong team player.
- Pro-active. Demonstrate creativity & initiative.
- Assertive. Highly developed communication skills. Ability to communicate with both technical and non-technical staff (verbal/written) at all levels within the organisation.
- Flexible enough to handle ad-hoc requests and deal with a variety of request types; ability to handle late or unexpected changes in priorities
- Excellent English skills, both verbal and written, knowledge of French or Flemish is a plus
- Stress-resistant and well organised
- Analytical skills; the ability to visualise, articulate, conceptualise and/or solve both complex and uncomplicated issues by making reasoned decisions based on the available information
- Knowledge of Agile methodology (Scrum, Kanban) is a plus
- Knowledge of Atlassian team collaboration software (Jira, Confluence) is a plus
- Knowledge of Guidewire, Mendix, OpenCMS is a plus





Grow with us Interested in a career in e-commerce? Apply now! [email protected] As a leading direct insurance provider, TATV provides a competitive package, a great work environment with motivated colleagues and opportunities to learn and grow. We are part of an international group with a rich diversity of cultures and nationalities represented in our staff.

Share

Facebook Twitter LinkedIn Instagram Share via Email Print

Newsletter

Rejoignez gratuitement la communauté Digimedia et suivez chaque semaine l’actualité

Enter your Email address

Jobs similaires

- Senior Project Manager

Engaged
- Digital Marketing & Content Coordinator

Digimedia
- Freelance journalist/copywriter FR & NL

Digimedia
- Fundraising: Digital Engagement - Private Sector Partnerships Associate

UN Refugee Agency (UNHCR)
- Digital Fundraising Officer (h/f)

MEDECINS SANS FRONTIERES
- UX / UI Designer

The Manifest Cloud & server hosting powered by Combell
- Facebook
- Linkedin
- Instagram
- About us
- Vous recrutez ?
- Newsletter

Organized by Best of Digital Media SA/NV - TVA/BTW BE 0463 662 869 – Rue du Belvederestraat 28, B-1050 Brussels General terms of sales | Privacy policy

Back to top button

Close

- Nederlands
- View your shopping cart
- Log In
- Facebook
- Twitter

> - Instagram

Search For Inside

Online

Close

Inside

Digimedia

Discover all editions

- Top 100 des agences digitales
- Top 100 Digital Agencies in Belgium
- POURQUOI L‘OPTIMISME GAGNE DU TERRAIN
- Inside
- Digital Agencies In Belgium
- Digital First
- Digital Agencies In Belgium
- How smart is your company
- Le boom de l’ecommerce Belge
- Top 100 Digital Agencies
- CASEBOOK 2018
- Digital First
- les atouts de l'e-commerce belge
- L'agence la plus titrée
- CASEBOOK 2017
- Best 100 in Belgium
- Pourquoi la fintech fait trembler le secteur bancaire
- Pourquoi la vidéo est le format pub le plus populaire
- Top 100 Digital Agencies
- CASEBOOK 2016
- Comment l’impact de la transformation digitale
- Comment les annonceurs utilisent Facebook ?
- les nouveaux moyens de paiement
- Qui sont les premiers de la classe ?
- Start up’s, mode d’emploi
- Le mobile nouveau maître du jeu digital
- Le réseau devenu Big Brother
- Ecommerce
- 50 MILLIARDS D’OBJETS CONNECTÉS EN 2020
- Performance
- STRATÉGIES GAGNANTESLES
- Mobile Special
- Social Media
- Special e-Commerce
- Top 100 Digital Agencies in belgium
- Réseaux sociaux
- Start-up
- Mobile Commerce
- Réseaux sociaux
- Special e-Commerce
- Top 100 Digital Agencies
- E-mail marketing
- Les nouveaux métiers de l'interactif

Close

Close

Log In

Email adress or password is not valid

Forget?

Remember me

Obtenir un nouveau mot de passe

Email adress is not valid

Log-In

📌 Business Analyst Customer Experience (Harichandanpur)
🏢 DigitalPharmaSummit
📍 Harichandanpur