strong communication and interpersonal skills.

- Analytical and problem-solving abilities.

- Basic understanding of the Software Development

- Proficiency in Microsoft Office and project management tools such as Jira, Trello, or similar platforms.

- Strong organizational and documentation skills.

- Ability to work collaboratively in a team environment.

- Receive, review, categorize, and prioritize client tickets based on urgency and business impact.

- Communicate with clients to understand their requirements and convert

- Maintain detailed records of issues, discussions, solutions, and updates in ticketing systems.

Key Responsibility Communicate with clients to understand and document business requirements.

- Coordinate between clients and the software development team to ensure explicit and timely communication.

- Prepare and maintain Business Requirement Documents, Functional Requirement Documents , user stories, and meeting minutes.

- Assist in project planning, task tracking, and status reporting.

- Monitor project progress and provide regular updates to clients and stakeholders.

Work Location: In person

📌 Business Analyst (Kakkanad)
🏢 Cygnonex Innovation
📍 Kakkanad