Role & responsibilities

We are seeking an experienced ServiceNow ITSM Lead Consultant with strong expertise in ITSM, ITOM, and CMDB implementations. The ideal candidate will have hands-on experience in designing, developing, configuring, and supporting enterprise-scale ServiceNow solutions, with a focus on ITSM best practices, Discovery, Service Mapping, and CMDB.

Preferred candidate profile

- Gather business requirements and translate them into ServiceNow solutions.
- Design, develop, configure, and implement ServiceNow ITSM applications.
- Configure and maintain ITOM, CMDB, Discovery, Service Mapping, and MID Servers.
- Troubleshoot discovery, integration, and CMDB data quality issues.
- Support Incident, Problem, Change, Service Catalog, and Asset Management processes.
- Develop and support integrations using REST/SOAP APIs.
- Collaborate with cross-functional teams throughout the project lifecycle.

Required Skills





- 9+ years of hands-on experience with ServiceNow ITSM.
- Strong experience with ServiceNow ITOM, CMDB, Discovery, and Service Mapping.
- Experience with ServiceNow upgrades and enterprise implementations.
- Knowledge of CI relationships, Discovery patterns, Identification & Reconciliation, and CSDM.
- Experience with Service Catalog, Incident, Problem, Change, and Asset Management modules.
- Hands-on experience with REST/SOAP integrations.
- Knowledge of HTML,JavaScript, and web technologies.
- Solid troubleshooting, communication, and stakeholder management skills.

Qualifications

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- ITIL Foundation Certification preferred.
- Experience supporting enterprise-scale CMDB implementations is highly preferred.

📌 BT ServiceNow developer (Sahibzada Ajit Singh Nagar)
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📍 Sahibzada Ajit Singh Nagar