Role Purpose To lead and grow the agency business of the branch by recruiting, training, and managing insurance advisors/agents, achieving sales targets, and ensuring high levels of customer service and compliance.

Key Responsibilities Business Development & Sales

- Achieve branch sales and revenue targets.
- Drive insurance policy sales through agency advisors.
- Develop and implement local sales strategies to increase market share.
- Monitor branch performance and take corrective actions when needed.

Agency Recruitment & Development

- Recruit quality insurance advisors/agents.
- Conduct induction, training, and development programs.
- Motivate and retain high-performing advisors.
- Build a solid agency force to support business growth.

Team Management

- Lead and supervise sales managers and agency teams.
- Set performance goals and monitor productivity.
- Conduct regular reviews,



coaching, and performance feedback.

Customer Relationship Management

- Ensure excellent customer service and policyholder satisfaction.
- Resolve customer escalations and service issues.
- Build long-term relationships with key customers and business partners.

Operations & Compliance

- Ensure adherence to company policies and regulatory requirements.
- Monitor documentation, policy issuance, and branch operations.
- Maintain audit readiness and compliance standards.

Reporting & Analysis

- Prepare sales forecasts and branch performance reports.
- Analyze business trends and identify growth opportunities.
- Report key metrics to regional management.

📌 Branch Manager - DSF - North Lakhimpur (Assam)
🏢 Aditya Birla Capital
📍 Assam