Hi All, Please find the and company profile below Please be available for a technical discussion today. Will confirm the timings shortly.

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and cutting-edge business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients’ critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises.

Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

Designation : Project Manager

Job Location : Chennai Shift : Night shift Job Responsibilities:

Planning & Executing the supply chain management process including but not limited to hiring & Training, operations, career progression and retention of the employees

Manage performance of the team

Deliver on SLA commitments based on the contract

Meet and exceed customer satisfaction goals

Daily/Weekly/Monthly/Quarterly reporting of SLA performance

Proactive management of business/operations trends

Forecasting business volume & capacity planning

Formulate continuous improvement plan





Coordinate with IT team to fix all IT related issues for the team

Operations Management

Set and review KRA’s for the team, align their goals to the overall objectives of the organization / client Daily/Weekly/Monthly/Quarterly operations review with internal and external stakeholders

Capacity / Resource planning and management

Liaison with cross functions across the organization addressing the needs of the team members To own corporate initiatives aimed at operational improvement (SIP/Best practices/Audit documentation etc.)

Business continuity planning & risk management

Create, generate and publish reports with the help of MS office tools Skill Development:

Addressing skill gaps in Product / Process / Technology / Communication Mentor Leads & Managers

Plan relevant training programs working with respective groups Project Revenue & Cost Management To manage revenue & cost management

Operate on planned budget Resource planning (People / IT)

Client Management

Ensure client management with “100 referenceable customers”

Daily/Weekly/Monthly/Quarterly operations and business reviews with stakeholders

Set and manage client expectations

Identify potential new business opportunities To take complete ownership of the cases and to take feedback on negative surveys To handle deviations and carry out risk analysis

Quality Management

Create and improve process guidelines and framework

Drive adherence and compliance to organizational / quality standards

Formulate action plans for consistent service delivery quality

Create preventive and corrective action plans on customer or Client comments /feedback

📌 BPO - Technical Support Project Manager (Chennai)
🏢 Movate
📍 Chennai