Job Summary

We are looking for a dynamic and customer-focused

BPO Executive to join our team. The ideal candidate will be responsible for handling customer interactions, resolving queries, and delivering an excellent customer experience through calls, emails, and chats.

Key Responsibilities

- Handle inbound and outbound customer calls.

- Respond to customer queries via phone, email, and chat.

- Resolve customer concerns promptly and professionally.

- Maintain accurate customer records and interaction logs.

- Coordinate with internal teams to ensure timely issue resolution.

- Meet quality, productivity, and customer satisfaction targets.

- Follow company processes and service standards.

Requirements

- 1–3 years of experience in a BPO or customer support role.

- Excellent verbal and written communication skills in English.

- Robust customer service and problem-solving skills.

- Basic computer knowledge and proficiency in MS Office.

- Ability to work in a fast-paced environment.

- Immediate joiners are preferred.

📌 BPO Executive (Bengaluru)
🏢 TripFactory.com
📍 Bengaluru