Key Responsibilities

A. Telecalling &

- Customer Follow-Up

- Make outbound calls to existing and potential customers.

- Follow up with customers regarding enquiries, quotations, orders, and pending requirements.

- Understand customer requirements and share relevant information with the sales team.

- Maintain regular follow-up with leads and prospective customers.

- Record customer communication and follow-up status properly.

- Coordinate with customers for additional information required for quotations or orders.

B.

Quotation

Preparation

- Prepare sales quotations as per customer requirements and instructions from the sales team.

- Collect required pricing, product, and technical details before preparing quotations.

- Ensure quotations are accurate and properly formatted.

- Send quotations to customers through email or WhatsApp as instructed.

- Maintain records of quotations issued and their follow-up status.

- Revise quotations whenever required based on changes in quantity, price, specifications, or customer requirements.

C.

Sales

Coordination

- Coordinate between customers and the sales team for enquiries and requirements.

- Share customer enquiries with the concerned sales person.

- Follow up with the sales team regarding quotation status and customer requirements.

- Coordinate with production, stores, accounts, and other departments wherever required for sales-related activities.

- Assist the sales team in preparing order-related documents and information.

- Maintain proper records of customer orders, enquiries, quotations, and follow-ups.

D.

Sales

Data &

- Documentation

- Maintain customer and lead databases.

- Update daily sales enquiry and follow-up records.

- Maintain quotation registers and enquiry records.





- Prepare daily/weekly sales follow-up reports.

- Update Excel/Google Sheets with enquiry, quotation, order, and follow-up details.

- Maintain proper filing of quotations, purchase orders, customer communications, and other sales documents.

E. Order &

- Dispatch Coordination

- Follow up on confirmed orders with the concerned departments.

- Coordinate with the sales and production teams regarding order status.

- Communicate expected delivery/dispatch information to customers as instructed.

- Assist in collecting required documents for dispatch and billing coordination.

- Follow up with customers for pending documents or information.

F.

General Sales

Support

- Assist the sales team in day-to-day administrative and back-office activities.

- Handle incoming sales enquiries through phone, email, WhatsApp, and other communication channels.

- Prepare sales-related reports as required by management.

- Maintain confidentiality of customer and company information.

- Perform other sales-related duties assigned by the Sales Manager or Management.

3.

Required Skills &

- Qualifications

- Graduate in any discipline
- B.Com/BBA/Business Administration preferred.

- 1–3 years of experience in sales back office, telecalling, sales coordination, or similar role preferred.

- Good communication and interpersonal skills.

- Good telephone etiquette and customer handling skills.





- Basic to good knowledge of MS Excel / Google Sheets.

- Good knowledge of MS Word and Email.

- Ability to prepare professional quotations.

- Good follow-up and coordination skills.

- Ability to maintain accurate records and documentation.

- Basic understanding of sales processes.

- Ability to work independently as well as coordinate with the sales team.

4.

Preferred Candidate

Profile

- Confident while communicating with customers over the phone.

- Valuable at follow-ups and maintaining customer relationships.

- Detail-oriented and accurate in quotation preparation.

- Organized and capable of handling multiple enquiries simultaneously.

- Proactive in following up on pending quotations and customer requirements.

- Willing to learn about road construction machinery and equipment.

- Experience in machinery, engineering, manufacturing, construction equipment, or a related industry will be an added advantage.

5.

Key Performance

Indicators (KPIs)

- Number of customer calls and follow-ups completed.

- Timely preparation and submission of quotations.

- Accuracy of quotations and sales documentation.

- Timely follow-up on pending quotations and enquiries.

- Enquiry-to-quotation conversion support.

- Proper maintenance of customer and sales records.

- Timely submission of sales reports.

- Effective coordination with customers and internal departments.

7.

Working

Relationship The employee will coordinate with:

- Sales Team

- Customers / Dealers

- Accounts Department

- Production Department

- Stores Department

- Dispatch / Logistics Team

- Management

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Back Office Executive (Sales) (Sanand)
🏢 CONINFRA MACHINERY
📍 Sanand