Role & responsibilities

- Minimum of 2+ years of experience working in IT or related field.

- Minimum of 2+ years of experience with Python and/or React.

- Minimum of 2+ years of experience in core AWS services: Lambda, S3, DDB, Kinesis, Cloudwatch, SNS.

- Collaborative with excellent written and verbal communication skills internally and externally.

- Qualified experience utilizing AWS Cloud Technologies.

- Professional experience with call flow development.

- Experience with CORS Cross-Origin Resource Sharing.

- This job will require developing CI/CD processes and corresponding testing automation for Amazon Connect in alignment with existing Change Healthcare cloud processes and procedures.

Core Responsibilities:

- Interface with other IT teams and business unit leads to ensure collaboration and coordinated strategy to meet service management goals and objectives.

- Research,



develop and test cloud contact center solutions to improve business processes and outcomes. Map functional capabilities to tools and applications and document specifications.

- Recommend controls by identifying problems, document improved procedures. Conduct current state to future state gap analysis; identify and classify change impacts.

- Create informative, actionable, and repeatable reporting that highlight relevant business and technology trends and opportunities for improvement.

- Demonstrate functionality of completed products to internal team members and other stakeholders.

- Maintain documentation on all Contact Center architectures, procedures, best practices, and knowledge-based articles for enterprise consumption.

Preferred candidate profile

📌 Aws Cloud Developer (Bengaluru)
🏢 People Prime Worldwide
📍 Bengaluru