AVP / VP - Customer Success

Key Benefits:

- 5 Days Working
- Medical Insurance Incentives
- Gratuity
- Earned Leaves
- World-class Facility
- Equal Opportunity Employer

and much more. Shift Time : 3 PM 12.30 AM

Required Skills:

- Customer Success, Client Account Management, On Boarding, Escalation, Training
- Team Management, Performance Review and Feedback
- Team Monthly PLI Review and Submission to HOD
- Strategy Creation for Optimum Customer Success (License and SaaS), Strategy Execution and Outcome Analysis
- Review Customer Database and Regular Health Check
- Review Helpdesk, Content and Ticket Management
- Review Customer Trainings Plan and Execution
- Overview and Manage Training Material: Knowledge Base, Video Tutorials, FAQs
- Customer Escalation Handling and Resolution
- Achieving Revenue Quota for Department
- Customer Database Management and Status Updates
- Client Onboarding Welcome and Delivery Coordination till go-live stage
- Client Training Ticket Management: Review Customer Trainings Plan and Execution

Customer Escalation Handling and Resolution





Customer Database Management and Status Updates

Overview and Manage Training Material: Knowledge Base, Video Tutorials, FAQs

Review Helpdesk, Content and Ticket Management

- Client Health Check: Review Customer Database and Regular Health Check

Achieving Revenue Quota for Department

- Preparing Case Studies, Success Stories and Testimonials
- Preparing MIS Reports and Analysis

Requirements:

- Good understanding of the technical fundamentals of e-commerce.

Working knowledge of Magento is an added advantage.

- The ability to be a positive listener, and to really understand a client s problem or question and help them solve it.

Disclaimer : This job posting has been aggregated from external source.

Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 AVP / VP - Customer Success (Ahmedabad)
🏢 Design N Buy
📍 Ahmedabad